FAQ
❓ Frequently Asked Questions (FAQ) — Nailora
📦 Shipping
Do you ship internationally?
Yes — we ship to the UK, EU, and International destinations worldwide. We also offer instant digital downloads, delivered to your inbox immediately after purchase.
How long does shipping take?
UK Standard: 3–5 business days UK Express: 1–2 business days EU Standard: 5–8 business days EU Tracked: 6–10 business days International Standard: 6–10 business days International Tracked: 6–10 business days
Delivery times are estimates and may vary due to courier delays, customs, weather, or seasonal demand.
Do you offer tracked shipping?
Yes — Tracked services are available for the UK, EU, and International orders. Standard shipping options do not include tracking.
My order has both physical and digital items — when will I receive them?
Digital downloads are delivered instantly via email or download link. Physical items ship separately within 1–2 business days.
📧 Digital Products
How do I access my digital downloads?
You will receive an email with your download link immediately after purchase.
I didn't receive my digital files — what do I do?
Check your spam/junk folder. If you still can't find them, email us at nailoraltd@gmail.com and we'll resend them.
Are digital products refundable?
No — digital products are non-refundable once delivered. By completing your purchase, you consent to immediate delivery and acknowledge that you lose your right of withdrawal once access is granted.
📮 Tracking & Delivery Issues
My parcel is delayed — what should I do?
Delays can happen due to courier backlogs or customs. If your parcel hasn't arrived within the estimated timeframe:
Check with your local delivery office
Review tracking (if applicable)
Contact us at nailoraltd@gmail.com
Can I get a refund for an untracked order?
No — untracked UK, EU, and International orders are not eligible for refunds or replacements if delayed, lost, or undelivered. Untracked services do not provide delivery confirmation.
For guaranteed delivery, please choose a Tracked service.
My parcel is marked as delivered but I didn't receive it.
Check with neighbours or your local delivery office. For tracked orders, we can investigate with the courier. For untracked orders, delivery cannot be verified.
📬 Address & Order Issues
I entered the wrong address — can you change it?
Yes — if your order has not yet been dispatched, we can update the address. Email us immediately at nailoraltd@gmail.com.
My order arrived damaged — what do I do?
Email us within 48 hours with photos of the product and packaging. We will arrange a replacement or refund depending on the situation.
🔄 Returns & Refunds
Can I return physical products?
EU customers have the right to withdraw from their order within 14 days of receiving the last item, without giving a reason. Start a request at https://account.nailora.co.uk or email nailoraltd@gmail.com.
All other customers — physical nail sheets can be returned if unused, unopened, in original packaging, and returned within 14 days of delivery.
Who pays for return shipping?
Customers are responsible for return postage unless the item is faulty.
How long do refunds take?
Refunds are issued once the returned item is received and inspected, within 14 days of us receiving the return. EU customers will also receive a refund of standard outbound shipping costs. Processing times may vary depending on your payment provider.
Do you offer exchanges?
We do not offer direct exchanges. You can return eligible items and place a new order.
📨 Contact Us
For any questions, email: nailoraltd@gmail.com