🔄 Returns & Refunds Policy — Nailora 

 

1. Physical Products (Nail Sheets)

We accept returns and refunds for physical products under the conditions below.

Eligibility for Returns

EU Customers — Right of Withdrawal If you are based in the European Union, you have the right to withdraw from your order within 14 days of receiving the last item, without giving a reason. To exercise this right, submit a request via your customer account at https://account.nailora.co.uk or email us at nailoraltd@gmail.com within 14 days of delivery.

We may deduct from your refund if items are returned damaged or showing signs of use beyond what is necessary to assess them.

All other customers To qualify for a return, items must be unused, unopened, and in their original packaging, returned within 14 days of delivery. For hygiene reasons, we cannot accept returns on opened or used nail sheets.

Return Process

To start a return, email us at nailoraltd@gmail.com with:

• Your order number • The item(s) you wish to return • The reason for return

Once approved, you will receive instructions on how to send your item back. Customers are responsible for return postage costs unless the item is faulty.

2. Refunds for Physical Products

Refunds are issued once the returned item is received and inspected. Approved refunds are processed to your original payment method within 14 days of us receiving the return.

EU customers: We will refund the standard outbound shipping cost as part of your refund. Premium or express shipping upgrades are non-refundable.

All other customers: Shipping costs are non-refundable unless the return is due to an error on our part.

3. Damaged or Incorrect Items

If your order arrives damaged or incorrect:

• Email us within 48 hours • Include clear photos of the product and packaging

We will arrange a replacement or refund depending on the situation.

 

5. Digital Products (Downloadable Nail Sheets)

Digital products are non-refundable once files have been delivered. By completing purchase, customers consent to immediate delivery of digital content and acknowledge losing the right of withdrawal once access is granted.

If a digital file is corrupted, incomplete, or inaccessible, please contact nailoraltd@gmail.com and we will arrange re-delivery of the file at no charge.

For any access issues, contact nailoraltd@gmail.com.

 

5a. Mixed Orders (Digital and Physical Products) Where an order contains both digital and physical products, the 14-day right of withdrawal applies only to the physical items. The digital component remains non-refundable once files have been delivered, regardless of whether a return is made on the physical items in the same order.

6. Incorrect Address Information

Please ensure your shipping address is correct at checkout. Nailora  is not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error, contact us immediately. If your order has not yet been dispatched, we will update the address.

7. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return it (if eligible) and place a new order.

8. Contact Us

For any questions about returns or refunds, please contact: Nailora  Email: nailoraltd@gmail.com