Shipping policy

📦 Shipping Policy — Nailora

1. Processing Times

Physical Products (Nail Sheets) Orders are processed within 1–2 business days. During busy periods, processing may take slightly longer.

Digital Products (Downloadable Nail Sheets) Digital downloads are delivered instantly via email or download link after purchase, even if your order also contains physical items. Physical products will be shipped separately according to the delivery times listed above.

2. Shipping Locations & Delivery Times

We currently ship to the United Kingdom, European Union, and International destinations.

Delivery times below are estimates and may vary due to courier delays, customs processing, weather, or seasonal demand.

🇬🇧 United Kingdom

  • Standard Delivery • £3.99 • 3–5 business days • Free on orders £35+ • Tracking included
  • Express Delivery • £5.99 • 1–2 business days • Tracking included

🇪🇺 European Union

  • Tracked Europe • £12.99 • 5–8 business days • Tracking included on all EU orders

🌍 International (Worldwide)

  • Tracked International • £14.99 • 6–10 business days • Tracking included on all International orders

3. Customs, Duties & Import Fees

International orders may be subject to customs checks, import duties, or local taxes. These charges are the responsibility of the customer.

Delivery estimates do not include customs processing times, which can vary by country. Customs inspections may extend delivery times beyond the estimates shown at checkout.

4. Tracking Information

All orders — UK Standard, UK Express, EU, and International — are sent with a tracked service. Tracking information will be provided for every order via your shipping confirmation email.

5. Lost, Delayed, or Missing Parcels

If your parcel does not arrive within the expected timeframe:

  • Check with your local delivery office
  • Review your tracking information
  • Contact us at nailoraltd@gmail.com

Replacements or refunds depend on the courier's investigation.

6. Incorrect Address Information

Please ensure your shipping address is correct at checkout. Nailora is not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error, contact us immediately at nailoraltd@gmail.com. If the order has not yet been dispatched, we will update the address.

7. Damaged Parcels

If your order arrives damaged:

  • Email us within 48 hours
  • Include photos of the packaging and product

We will arrange a replacement or refund depending on the situation.

8. Digital Products

Digital downloads are delivered instantly and do not require shipping. If you experience issues accessing your files, contact us at nailoraltd@gmail.com.

9. Contact Us

For any shipping questions, please contact: Nailora — Email: nailoraltd@gmail.com